Floresis collects only the information needed to process your floral orders, answer your questions, and deliver your arrangements. This page explains what we gather, why we keep it, and how you can control your personal data.
When you place an order, request a custom palette, or send us a message, we receive the details you share: your name, email address, phone number, delivery address, and the content of your message. We also collect basic technical data such as your browser type, device information, and pages you visit on floresis.com to understand how visitors use our site.
Your contact details and order information are used to prepare your silk arrangements, arrange delivery to your address, and respond to your inquiries. We may send you updates about your order status or answer questions about custom color palettes for weddings and events. Technical data helps us improve the website experience and ensure our catalog displays correctly on your device.
Our site uses cookies to remember your preferences and to collect anonymous analytics about page visits and navigation patterns. These tools help us understand which floral collections interest you most and where visitors may encounter difficulties. You can disable cookies in your browser settings, though some parts of the site may not function as smoothly without them.
We share your information only with service providers who help us operate the business: website hosting, email delivery, analytics, and order management systems. These processors are bound by confidentiality agreements and may only use your data to perform services on our behalf. We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Order records and correspondence are kept for as long as needed to fulfill your purchase, provide customer support, and meet legal obligations. We use reasonable security measures to protect your information from unauthorized access, alteration, or disclosure. When data is no longer required, it is securely deleted or anonymized.
You may request access to the personal data we hold about you, ask for corrections if something is inaccurate, or request deletion of your records. You can also withdraw consent for marketing communications at any time. To exercise these rights, contact us at info@floresis.com or write to 11 Lengkongan Vethavanam, Kuala Lumpur, 51100, Malaysia. We respond to all privacy requests within a reasonable timeframe.
Floresis does not make misleading claims about our products, pricing, or availability. We do not fabricate customer endorsements, create false urgency around limited stock, or imply affiliation with brands we do not represent. Our arrangements are described honestly, and any guarantees about durability or appearance are stated clearly and based on the materials we use.
We may revise this privacy policy as our practices evolve or legal requirements change. The most recent version will always be available on this page, and we encourage you to review it periodically. Significant changes that affect how we handle your data will be communicated through the contact details you have provided.